Customer relationship management platform for the telecom industry. This tool gathers all the Telecom's workflows for all the departments.
- Real time billing: streaming of cdrs into the system for near real time account balance (land lines, mobile line , internet services)
Provisioning for different products: interconnections with different carriers to activate or deactivate services
- Accounting department: the bank statements were directly imported into the CRM to make a real time follow up of the company's unpaid bills (customers as well as suppliers)
- Client support: follow up on the different interactions with the clients (mails, emails, phone calls, ticketing ... )
- Client space: clients can access their bills on their client space, create and follow support tickets
- Sales activity follow up: all the sales' activity is followed on the
- Legal department: follow up on the actions taken on each legal case concerning the company
- Project management: follow up on deployment projects for the clients
Host
Hosted on local server with Microsoft Windows Server as OS